Terms & Conditions
TERMS AND CONDITIONS Once the Operators confirm your booking, a contract is made between you and the Operator under the terms and conditions set out below. Your statutory rights are not affected. In a booking with more than one passenger the ‘lead passenger’ will be deemed to have accepted the terms and conditions on behalf of all passengers within the booking. The ‘lead passenger’ is the passenger who makes the booking on behalf of all passengers in a multi-passenger booking. Within these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added at a later date).
All posted prices on website apply under the condition of a minimum of four (4) persons or multiples of four (4) persons.
INCLUDED IN JOURNEYS
All accommodations and fully guided sightseeing (plus tickets) as noted in the itinerary included; airport transfers to/from hotel in the first/last published city regardless of day of arrival and departure. Complimentary Internet access (where available on cruises and at land accommodations; service levels are not guaranteed); hotel taxes; and gratuities throughout.
1. BOOKING / ACCEPTANCE
1.1 The Operator accepts a booking on the understanding that a deposit or full payment has been collected and held either by the Operator directly or by an authorised Travel Agent on the Operator’s behalf. Bookings made via the Operators’ own websites are considered as made with the Operator directly.
1.2 On confirmation of your booking, subject to availability and at the Operator’s discretion, the Operator will reserve your place(s) on your selected product(s) “tour(s)”. It is your (or on bookings involving more than one person, the lead passenger’s) responsibility, as the customer, to check the accuracy of your booking including your travel dates. A contract is only made between you and the Operator upon your booking being confirmed and accepted through written communication thereof to either you or your authorised Travel Agent (hereinafter referred to as “confirmation”).
1.3On confirmation of your booking, a Booking Statement confirming ‘Full Payment’ will be sent to either you or your Travel Agent for fully paid bookings. A Booking Statement indicating the amount paid will be sent, for bookings where only a deposit or lesser amount has been paid.
1.4 In order to reserve your tour: 1.4a) Tours costing 2000 EUR or less: full payment must be made at time of booking. 1.4b) Tours costing more than 2000 EUR: a non-refundable deposit of 500 EUR, per person per tour is required, but if the booking is made within 45 days of the nominated departure date the full amount payable must be made at the time of booking. This payment is in addition to any deposit required by your Travel Agent. The deposit is accepted as a first instalment of the total tour price by the Operator only once the booking has been confirmed in writing by the Operator or your travel agent. 1.4c) The outstanding balance of the tour price must be paid by no later than 45 days prior to the scheduled, nominated or confirmed tour departure date or the payment date specified in any promotion, which shall be by the due date stated on the confirmation issued to you. Whilst every endeavor will be made to remind you of the payment due dates, it is your responsibility to make this payment in full by the due date. If payment is not made to the Operator or to your authorized Travel Agent (for Agent bookings) by the due date, the Operator will assume that you have cancelled your tour and cancellation charges in accordance with clause 3 below will be levied by the Operator 1.4d) Booking Statements confirming ‘Full Payment’ will not be issued until full payment has been received by the Operator or authorized Travel Agent.
1.5 In the case of bookings made within 45 days of tour departure, the full cost of the tour will be payable immediately at time of booking.
1.6 The Operator reserves the right to cancel the booking and apply cancellation charges should full payment not be received within the above specified periods.
2.1 The Operator’s Booking Statements confirming ‘Full Payment’ are transferable. Customers must declare to whom they transfer at least 20 days before the tour. Your Booking Statement indicating that full payment has been made must be produced at any time at the Operator’s request.
2.2 It is your responsibility to check-in with the Operator not less than 15 minutes prior to the specified departure time. The Operator will not be liable for any service that departs or returns later than its specified time, even if as a result you miss a connecting service. The Operator will use its best efforts to ensure that departure and return times are met.
2.3 For changes of the departure date customer must notify the Operator at least 45 days before the departure date of the tour and will be charged 500€ per person.
3. CANCELLATION & CHANGES
3.1 Cancellation of your booking must be in writing to either the Operator (for direct or website bookings) or the authorised Agent through which your booking was made. If your booking was made through an authorised Agent, all amendments and cancellations must be made directly through the Agent and not with the Operator (the Agent may also levy cancellation charges in addition to those noted below - please check with the Agent at time of booking). When written notification has been received by the Operator, a fee will be levied to cover the costs incurred. The amount of the cancellation fee will be dependent on the number of days prior to the departure date of the tour (not including the day of departure or the day of notification).
CANCELLATION FEES PER PERSON
91 days prior to departure or more €500
90-61 days prior to departure 20% of program price*
60-31 days prior to departure 50% of program price*
30 days prior to departure or less 100% of the program price
*If the 20% or 50% of program price is less than 500€ then will apply the “91 days prior to departure or more” cancellation fee.
4. ROOM UPGRADES/SPECIAL REQUESTS
Upgrades are available on request at individual hotels. Specific requests such as adjacent or connecting rooms, bedding requests, smoking rooms and special dietary needs should be advised at time of booking. Please note that while every effort will be made to secure a special request, it cannot be guaranteed.
5. YOUR RESPONSIBILITIES
5.1 The tour/tour products offered are forms of transportation. For this reason, the Operators’ representatives cannot offer constant special attention or assistance should you have any physical disability requiring such attention.
5.2 The programs in this brochure have been designed for passengers aged 18 years and over with the style and operation specifically designed for young independent travelers. This fact should be recognized when you book. Passengers are primarily in the 18-75-year age group.
5.3 Passengers must be aged 18 years or over on date of travel commencing. The Operator may, at its absolute discretion, and in exceptional circumstances, give confirmation of acceptance of a person outside this age restriction, provided that they are accompanied by a responsible person of 18 years or over. There is no upper age restriction.
5.4 PASSENGERS WITH DISABILITIES are welcome on trips, provided that they are accompanied by a companion capable and in agreement of providing all necessary assistance and do not require special assistance from the Operator’s personnel. The Operator will not be responsible for the failure of this person to provide these services. Any medical or physical condition requiring third party attention or treatment must be advised in writing to our Reservations Team at the time the booking is made. It is your responsibility to see to it that your letter is acknowledged with the booking confirmation. The Operator cannot guarantee travel in the absence of such an acknowledgement. Similarly, if you wish to make a special request about any matter concerning your travel or accommodation you must do so at the time of booking. Again, it is your responsibility to produce an acknowledgement from our Reservations Team at the time of travel. We will try to pass on any reasonable requests to the relevant suppliers but we cannot guarantee that your requests will be met. The fact that a special request has been noted on your confirmation invoice or on any other acknowledgement is not confirmation that the request will be met. Failure to meet any special requests will not be a breach of contract on the part of the Operator unless the request has been specifically acknowledged and confirmed as accepted by our Reservations Team. The Operator reserves the right to refuse to carry anyone if it is felt that the individual cannot cope with the requirements of the tour and who may require services and facilities that the Operator cannot guarantee will be available. The nature of the tours means that not every type of disability can be accommodated despite reasonable endeavors of the Operator. Most tours involve getting on and off cars, sitting for long periods on the vehicles without toilet facilities, walking and other physical activities which may involve steps and stairs at sightseeing stops, visitor attractions and accommodation units. Coaches are not adapted to carry wheelchairs and do not have ramps, lifts or low floor access. Collapsible wheelchairs can generally be carried in the luggage hold but you must check in advance with our Reservations Team to ensure that this is the case for your tour. The Operator cannot carry any motorized wheelchairs under any circumstances. You agree not to hold the Operator responsible for any decision made by them or by any service provider to refuse to carry you, provide any facilities or accommodation to you, or to provide any service to you in the absence of written acknowledgement and acceptance of your special request or of your disability from our Reservations Team. Please note that 100% cancellation charges would apply in these circumstances.
5.5 It is your responsibility to have a valid passport and all necessary visas / visa waivers, permits and certificates on your person for your selected itinerary, to have all necessary vaccinations and to comply with applicable laws. Schengen Visas – it is your responsibility to have your passport stamped on entry to the European Union. The Operator will not allow you to travel if you do not have a valid visa for your destination. The Operator will not allow you to travel without a valid passport
5.6 You agree to comply with the authority of the Operator’s representative and the laws and regulations of the countries visited, including customs and foreign exchange restrictions. If you do not do so, you may, at the discretion of the Operator’s representative, be asked to leave the tour. No refunds will be issued in such circumstances.
5.7 You agree that the Operators’ representatives may take photographs and video recordings of you while you are a passenger. These may be used in the Operator’s brochures and/or advertising and publicity material (including social media) without obtaining any further consent or payment in respect of such photographs and/or films.
5.8You agree that the Operator may use any text written in comments books, recorded in customer surveys or input to online forums, in brochures, websites and/or advertising and publicity material without obtaining any further consent or payment in respect of comments.
5.9 There may be times when the Operator’s personnel and/or representatives have to make a decision in the interests of safety. It is a condition of booking that you comply with the authority and decisions of the appointed representative of the Operator. If you do not comply with the said representative or are not compatible with the general enjoyment and well-being of members of the tour, the Operator reserves the right to refuse to allow you to continue the tour. In such a case the Operator will not be liable for any refund, compensation or any additional costs incurred by you. The Operator cannot accept liability for the behavior of others on your tour nor if any facilities are curtailed as a result of their actions.
5.10 The Operators do not tolerate any form of abuse, verbal or otherwise, of its personnel. Any person abusing or threatening the Operator’s personnel or associated representatives will automatically forfeit their right to onward travel and any associated refund.
5.11 You are responsible for looking after your personal belongings whilst travelling. The Operator cannot be held responsible for any personal belongings left behind or damaged on any tour irrespective of the circumstances.
5.12 It is the responsibility of the individual passenger and authorized Travel Agent on the passenger’s behalf, to check the accuracy of dates booked upon receipt of their Booking Statement confirming ‘Full Payment’.
5.13 The Operator has a zero-tolerance policy on possession of illegal drugs or substances. Any passenger deemed to have breached this condition by the Operator will automatically forfeit their right to onward travel and any associated refund.
6. LOCAL TOURS & EXCURSIONS
6.1 You may have the opportunity to purchase local tours or excursions from the Guides / On-Board Guides/Check-in Staff. These local tours and excursions are run by local Operators and you will be subject to their terms and conditions.
6.2 Local tours and excursions purchased via Guides/On-Board Guides/Check in Staff are nonrefundable. It is your responsibility to meet the tour at the designated departure point and time. Travel on local tours and excursions will only be permitted on presentation of the official Guides/On-Board Guides/ Check in Staff issued voucher to the named local Operator.
7.1 There is no travel insurance cover included in the price of any tour, trip or product represented in this brochure.
7.2 The Operator requires that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. You may also wish to indemnify the Operator against all third-party claims, actions, damages and remedies that may be brought against the Operator in respect of your travel needs/requirements. The Operator may require you to provide details of your insurance as a condition of travel.
7.3 If you decide to participate in any activities including, but not limited to, any excursions involving animals, riding on animals, SCUBA diving, snorkeling, hot air ballooning, helicopter flights, climbing, whitewater rafting, jet boat rides, snowmobiling, primate tracking and any activity which JBK adventure tours considers to carry inherent risk of serious illness, injury or death ("Activities") then you fully understand and acknowledge that Activities carry with them various inherent risks, including serious illness, injury or death and you take complete responsibility for your own health and safety and agree to assume all risks of injury, illness or death, whether foreseen or unforeseen, that may befall you as a result of participating in any Activities and agree to release JBK and its affiliates, their agents, employees and representatives from any liability whatsoever related thereto.
8. CHANGES BY THE OPERATOR
8.1 Prices of our 2019 trips are based on costs and exchange rates in August 2018. Should these costs change it may be necessary to make a surcharge on the price of your tour. Should the total tour price increase by more than 10% you will have the right to cancel within 7 days of notification without penalty.
8.2 The Operator reserves the right to vary, modify or cancel any itinerary, either part or wholly. If this is necessary, they will substitute alternative arrangements of comparable value, or at the Operator’s discretion provide a full or partial refund.
8.3 If access to any country or area is prohibited for reasons of force majeure (i.e. circumstances such as political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond the Operator’s control) the Operator reserves the right to amend or alter the product, or fully or partially withdraw the program. If the Operator cannot offer suitable substitute services, you will be entitled to a refund (less reasonable expenses incurred by the Operator in respect of your booking). The amount of the refund will be calculated pro-rata based on used portion of the tour.
8.4 The Operator reserves the right to alter or substitute the type of vehicle mentioned in the brochure or websites.
9. WEATHER CONDITIONS Under no circumstances can the Operators be held responsible for any delay, deviation or cancellation due to weather conditions, nor can any tour be cancelled or amended by you at any time on the basis of weather conditions.
10. NO SMOKING POLICY The Operators operate a No Smoking Policy on all their vehicles and properties.